Cancellation, Rescheduling, Late Arrival & payment Policy
Cancellations & Rescheduling
More than 24 hours' notice:
Cancellations or rescheduling requests made more than 24 hours before the scheduled appointment may be made at no charge.
Less than 24 hours' notice:
Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment may be subject to a 50% cancellation fee of the scheduled service total.
Same-day cancellations:
Cancellations made on the same day as the scheduled appointment may be subject to a 75% cancellation fee of the scheduled service total.
No-shows:
Failure to be present or available for the scheduled appointment without prior notice may be considered a no-show and may be subject to a 100% cancellation fee of the scheduled service total.
If a technician has already arrived at the scheduled location, the appointment may be subject to the full scheduled service fee, including applicable travel or mileage charges.
Late Arrivals
Vet Tech 2 U travels directly between client homes, appointments are scheduled around both service time and travel time. We ask that clients be ready for their appointment at the scheduled time.
- A 15-minute grace period is provided for unexpected delays.
- Arrivals more than 15 minutes late may result in the appointment being shortened, rescheduled, or canceled, depending on the day's schedule.
- In limited circumstances, Vet Tech 2 U may be able to accommodate an arrival of up to 20 minutes late, but this is not guaranteed and is dependent on the remainder of the day's schedule.
- Arrivals more than 20 minutes late will generally be considered a missed appointment and can be subject to the applicable cancellation/no-show fee.
We cannot guarantee additional appointment time when a client arrives late. Our schedule must allow adequate time to travel safely and arrive at subsequent appointments as scheduled. Travel time between appointments may vary, even when the next appointment appears geographically close.
If you anticipate being late, please contact Vet Tech 2 U as soon as possible. We will always do our best to accommodate unexpected circumstances when our schedule allows.
Emergencies & Special Circumstances
We understand that veterinary emergencies and unexpected circumstances can occur. Cancellation fees may be waived or adjusted at the discretion of Vet Tech 2 U when circumstances reasonably warrant an exception.
Repeated Cancellations
Repeated late cancellations, rescheduling, or missed appointments may result in a deposit or prepayment being required before future appointments can be confirmed. In some circumstances, Vet Tech 2 U may decline to schedule future appointments.
Outstanding Balances & Late Payments
Payment for services is due according to the terms stated on the client invoice unless other arrangements have been approved by Vet Tech 2 U in advance.
Invoices that remain unpaid after their due date may be subject to a late-payment fee following a 7-day grace period (this is subject to change). Any applicable late fee will be disclosed in Vet Tech 2 U's payment terms and applied to the remaining unpaid balance.
Accounts with an outstanding balance may be required to resolve the balance before additional appointments or services can be scheduled. Vet Tech 2 U may waive or adjust a late fee when circumstances reasonably warrant an exception.
Deposits & Prepayment
Certain appointments or services may require a deposit or prepayment. If a deposit is required, the amount and applicable terms will be communicated before the appointment is confirmed.
By scheduling an appointment with Vet Tech 2 U, you acknowledge that you have read, understand, and agree to this Cancellation, Rescheduling & Late Arrival Policy.